How are the details of my property put on Zoopla and Prime Location? What if I decide later I want the details altered?

We agree on the photos, the floor plan, and the description of your property, which we'll then upload. We'll be happy to make alterations once listed, if we concur

How long does it take before my property is listed on Zoopla and Prime Location, and potential buyers start seeing my home when they go online?

We'll do all we can to upload the details of your home by the following day. Of course, we cannot guarantee this because of exceptional circumstances

How can Tushinghams charge an estate agency fee of only 1.5% of the sale price?

We at Tushinghams believe estate agents fees have become too high. With modern technology allowing for cost savings, fees of 2% or more are excessive

How does using modern technology keep the estate agency fees you charge down?

Tushinghams embrace technology. We use a drone to take aerial photos, and our floor plans are created using Artificial Intelligence software

Who manages payments to Tushinghams? Are they a reputable financial firm?

Square is based in San Francisco. They specialise in mobile payments using contactless, & chip & PIN Readers. Convenient & easy, funds are transferred the following day

What payment methods can I use? Can I pay by debit/credit card? Is Apple Pay accepted?

Square Reader let's you pay by all major cards. Both Apple Pay and Google Pay are also accepted

How do I know who people are when I show them around my home? Do you check that the information they give you is true?

We ask for the full name, address and telephone number of anyone asking to look around your property. We confirm the telephone number with a call or text message

How will I know when an offer is made on my property that it is genuine, and that the offer is a realistic request to buy?

When an offer is made, we request two forms of ID. We check the potential buyer has adequate funds or a mortage agreement, and we establish if there is a chain

How do I tell Tushinghams if I liked their services, or if there was something that could be improved?

I you have an opinion on our services, whether good or bad, you can phone us, or send us a text message or email. We will acknowledge your message, and consider your advice seriously

If I have an issue I feel can't be resolved, how do I make a complaint?

If you would like to make a formal complaint, you can request and complete a complaints form. If you are still dissatisfied, you can refer your complaint to the Property Ombudsman